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How can we help you?
Knowledge base
Lovells - Delivery & Collection
Delivery Info
9
Will I get confirmation of my order?
Where do you deliver to?
Are customs charges and import duties included?
Can I track my delivery?
What are the delivery options?
View all 9
Existing Orders
0
Lovells - Returns & Refunds
Completed Orders
11
Extended Christmas Returns Policy
Why has my order been cancelled?
My bank is showing two charges for my order
I'm missing item(s) from my order
Why have I been refunded for an item instead of it being exchanged?
View all 11
Lovells - Orders & Payments
Placing Orders
5
How do I place an order?
What payment options are accepted?
When do you take payment?
Can I use my gift card online?
What is payment authentication?
Product Info
2
I can’t find the product I wanted. Do you have it in stock?
Is there a limit to how many products I can buy?
Lovells - My Account
Technical Issues
4
Add to safe sender list
I’m having problems signing in. What can I do?
I’ve found an issue with your website.
I’m having problems with a page on your site. What do I do?
Getting Started
6
How to Register?
How do I create or change my password?
How do I pre-order an item?
How do I apply a discount code?
How do I buy online?
View all 6
Lovells - Site Policies
Terms & Conditions
3
Privacy and Cookies Policy
Terms and Conditions of Sale of Goods
Declaration of Conformity
