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How can we help you?
Knowledge base
Lovells - Delivery & Collection
Delivery Info
9
Will I get confirmation of my order?
Where do you deliver to?
Are customs charges and import duties included?
Can I track my delivery?
What are the delivery options?
View all 9
Existing Orders
0
Lovells - Returns & Refunds
Completed Orders
10
Why has my order been cancelled?
My bank is showing two charges for my order
I'm missing item(s) from my order
Why have I been refunded for an item instead of it being exchanged?
Can I return an item?
View all 10
Lovells - Orders & Payments
Placing Orders
5
How do I place an order?
What payment options are accepted?
When do you take payment?
Can I use my gift card online?
What is payment authentication?
Product Info
2
I can’t find the product I wanted. Do you have it in stock?
Is there a limit to how many products I can buy?
Lovells - My Account
Technical Issues
4
Add to safe sender list
I’m having problems signing in. What can I do?
I’ve found an issue with your website.
I’m having problems with a page on your site. What do I do?
Getting Started
6
How to Register?
How do I create or change my password?
How do I pre-order an item?
How do I apply a discount code?
How do I buy online?
View all 6
Lovells - Site Policies
Terms & Conditions
3
Privacy and Cookies Policy
Terms and Conditions of Sale of Goods
Declaration of Conformity
